Returns Policy

The Goods in question must be returned to Us unopened within 7 days of your cancellation notice and must be received by Us in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale. Unless the Goods are faulty We shall be entitled to recover any direct costs of having to recover the Goods from you and may set such costs off against the amount to be re-credited to you.

• We will only refund delivery costs if the return is a result of our error.
• We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
• Please follow our returns procedure as explained: returned goods should carry a copy of the original invoice. The goods should be packaged to a satisfactory standard in a safe and relevant manner. The/our return address should be clearly shown.
• Bespoke or Custom work is non refundable and excluded from our cancelation policy - as per Consumer Contracts Regulations 2013 Part 3, 28(b)